How to give better feedback with 19 words

How to give better feedback with 19 words

In his March 2018 PinkCast video, Dan Pink shares 19 words that have been shown to have a positive effect in feedback conversations.

Quoting from a study shared in a book called ‘The Culture Code’ by Daniel Coyle, it was found that 19 words used in feedback conversations had a ‘dramatic effect in boosting performance and effort.’


Pink shares simple reasons why these words have had such a positive impact:

  • they build trust
  • it signals belonging
  • it combines high standards with a belief that people can reach those standards

Researchers call this WISE FEEDBACK!

Click here to watch Dan’s video and see links to the work by Daniel Coyle.


Click here to see other posts on providing effective feedback.